Why Partner with Waitr?

We value your partnership! As we continue to grow and innovate our services, we appreciate working with you to deliver delicious dishes to amazing customers - wherever they are.  Learn more about our partnership and frequently asked service questions below.

 

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Customer Service

We prioritize customer service! Whether we’re helping customers, communicating with our drivers or working with our partners, our support team is ready and available to provide top-notch service—no matter what time or what the issue may be.

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Professional Drivers

Our drivers are dedicated to a high level of customer service and professionalism. It’s our goal to represent your brand with the utmost intentionality, and our drivers are the face of that standard of service.

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Quality Equipment

We’ve invested in quality equipment to transport your food safely. Our hot bags are sturdy and well-insulated to make sure food arrives at the same temperature it was when it left the restaurant. With that, we are careful to deliver orders within a certain radius of the restaurant to keep the dishes fresh and warm!

 

Frequently asked questions

 

Operations

Does Waitr train my staff?

Of course! We'll conduct staff training when we set up your iPad. Don't worry; the equipment is user-friendly, and we leave behind a training manual for reference and for training new hires. If you'd ever like us to return to your location for retraining, or if there are any issues at any time, contact our Customer Support Team.

How does Waitr know when to pick up the food?

When you receive a new order, you will be prompted to enter a prep time. We suggest that you overestimate your prep time by about 10 minutes. (Customers don’t typically complain about food being early.)

Will Waitr market my business?

Our success depends on yours, so absolutely. Our mission is to bring you new customers. We include new and noteworthy restaurants by market in our bi-weekly newsletter, use targeted social media engagements, list your restaurant in the app, and much more.

We provide you with marketing materials (door stickers, table tents, push cards, etc.), and our media kit (logos, social media posts, etc.) for you to promote yourself on Waitr.

We've found that the most successful restaurants actively promote their partnership with Waitr to existing and potential customers. No one should ever leave your restaurant without seeing or hearing that you are now on Waitr.

 

Financial

How does pricing work?

We work with our partners to tailor a rate that best fits their business needs.  Please fill out our more information form if you need to speak directly to a rep regarding rates.

How often will I get paid?

Waitr may utilize Hyperwallet payment services to deliver payments to you. Such payment services are subject to the Hyperwallet Terms of Service and Privacy Policy.  Waitr may batch payments through Hyperwallet on the following:

  • Daily Payments: Monday - Friday at 6:30PM CDT/5:30PM CST
  • Weekly Payments: Thursday at 6:30PM CDT/5:30PM CST
  • Bi-Weekly Payments: The (1st) and (15th) of the month at 6:30PM CDT/5:30PM CST
  • Monthly Payments: The (1st) of the month at 6:30PM CDT/5:30PM CST

*Please note if these days should fall on the weekend or holiday the payment will come on the business day that follows the provided dates.

 

 

When can I start receiving orders?

Once signed up, you can start taking orders within 3 days!  We'll ship you a tablet, build your menu and confirm with you that everything looks good.

 

Ready to Partner?

 

Sign Up Here!